] > Information Technology - Department of Economics - Indiana University Bloomington
Indiana University Bloomington
Department of Economics

Information Technology

The following outline provides basic information with starting links to more detailed documentation.

  1. Faculty

    1. Support
      1. Economics Information Technology Help Desk Contact Information

        Information Technology Help Desk | IUB Department of Economics | Indiana University
        Room 235 | Wylie Hall | 100 South Woodlawn Avenue | Bloomington, Indiana 47405-7104
        E-Mail: econhelp@indiana.edu
        https://economics.indiana.edu/
        Phone: (812) 855-6704
        Fax: (812) 855-3767
        Hours: Posted On Door

        The Economics Information Technology Help Desk is primarily here to support faculty, staff, and graduate students of the Department of Economics. The IT Help Desk does not provide support for classroom equipment, computer lab equipment, wired and wireless networks, and consolidated university computing systems. Most commonly asked questions can be found by searching the UITS Knowledge Base.

        Some of the responsibilities of the IT Help Desk are to maintain the Department of Economics web site, install computers and equipment, order and replace faculty and staff laser printer toner, see that software on the computers are updated, provide recommendations for software and hardware, and maintain the departmental file server.

      2. University Information Technology Services (UITS)

        Help Options (UITS Help Desk)
        Knowledge Base (Can Answer Almost All Your Technology Questions)
        IT Training
        IT Notices (University System Outage Notices – Check First)

        University Information Technology Services (UITS) at Indiana University develops and maintains a modern information technology environment throughout the university in support of IU's vision for excellence in research, teaching, outreach, and lifelong learning.

        UITS provides tools and services to support the academic and administrative work of the university, including a high-speed campus network with wireless access, central web hosting, a rich selection of free and low-cost software for personal use, tools and support for instruction and research, and supercomputers for data analysis and visualization.

    2. Security

      1. Full Disk Encryption

        In accordance with policy IT-12, Security of Information Technology Resources, full disk encryption is required for all laptop/notebook computers. For computers without a Trusted Platform Module (TPM) module, a passphrase meeting IU requirements must be used when the device boots.

      2. Administrator Account

        In accordance with policy IT-12.1, users must perform day-to-day work as a non-privileged user and only use privileged accounts with different passwords for tasks that require additional capabilities.

      3. Research

        Anyone conducting research using departmental computers that accesses IU critical data, requires an IRB, or any other security requirements that requires signatures, must provide the department Information Technology office with a copy of all security related documentation.

    3. Equipment Purchases

      The College Information Technology Office (CITO), a division of the College of Arts and Science (COAS), funds and purchases a computer lifycycle replacment for all full-time faculty and staff desktop computers every three to five years. One Dell and Apple desktop model is selected by CITO as a base model for which departmental funds, such as faculty research accounts, can be used to purchase upgrades from a limited list of options, such as more memory or larger monitors, prior to the initial ordering. Mobile devices, such as iPads, laptops, printers, and other periphers must be funded by the department of faculty accounts.

      As the Department of Economics only has one Information Technology support person, and the requirement to meet the University Information Security Office policies, limiting the selection of devices which can be purchased and supported is necessary. In the event that suffucient justification is provided to purchase a non-supported device, a mininum of six weeks after receipt of the item should be expected before the end user receives the equipment. The following devices are currently supported.

      • Desktop Computers

        Dell OptiPlex (All Models)
        Apple iMac (All Models)

      • Laptop Computers

        Dell Latitude (All Models)
        Apple MacBook (All Models)

      • Tablets

        Apple iPad (All Models)
        Motion Computing (J3500 Only)

      • Printers

        Brother (HL-5450DN Only)

      • External USB Hard Drives

        WD My Passport Enterprise

      1. Off-Site Use of Office Equipment

        Required: Approved Off–Site Use of Office Equipment Form

        Employee use of a laptop computer or other computing equipment at an off-site location may be approved with the understanding that:

        1. The equipment remains the property of Indiana University and can be recalled by the university at any time.

        2. Inappropriate use of the equipment or privilege may result in recall of the equipment.

        3. If the employee leaves the employment of the university, the computer equipment is to be returned prior to the employee's last day.

        4. It is the responsibility of the employee to package and transport the computer equipment on loan in a reasonable and responsible fashion, and, in the event of a recall, to facilitate its return to College Information Technology Office (CITO). CITO will only service loaned equipment if it is brought to a campus office.

        5. In the event the computer system which the employee receives is lost, stolen, damaged, broken or non-functioning beyond reasonable repair, the employee must contact CITO for instructions. Unusable equipment must be returned to the university for inspection, storage or disposal.

        6. The employee is responsible for maintaining university policies related to operating system security and sensitive data storage. Please review these documents:

          Security: http://protect.iu.edu/cybersecurity/computers/laptop
          Risk Management: http://inlocc.iu.edu/orm/SiteMap2.cfm

        The MAC field refers to the Media Access Control addresses for all Ethernet, 802.11, and Bluetooth adapters. Search the IU Knowledge Base for "mac address" to learn how to obtain the MAC addresses from your device. All MAC addresses are required when reporting a lost or stolen networked device so that UITS can be alerted if the device is ever connected to the IU network.

        Please provide a copy of the signed and approved form to the Information Technology Manager.

    4. IU Computing Account

      If you are a current, prospective or former student, or a new employee or affiliate of Indiana University, use must create your first IU computing account at https://itaccounts.iu.edu/ . You must have your IU Employee ID (EMPLID), to complete this process.

    5. Passphrase

      Passwords and passphrases
      At IU, how do I enroll in the Self-Service Passphrase Reset system?
      Mandatory passphrase expiration

    6. Network Device Registration

      At IUB, IUPUI, and IUN, how do I register my computer or other networked device?
      About IU Secure wireless

    7. Other IU Computing Accounts

      The following accounts are available and can be created from http://itaccounts.iu.edu. See "create more accounts" for more information.

      Active Directory Service (All Users Have This)

      Big Red (Computing Cluster)

      Big Red is a distributed shared-memory cluster, consisting of 512 IBM JS21 Blades, each with two dual-core PowerPC 970 MP processors, 8GB of memory, and a PCI-X Myrinet 2000 adapter for high-bandwidth, low-latency MPI applications. In addition to local scratch disks, the Big Red compute nodes are connected via gigabit Ethernet to a 200TB GPFS file system, hosted on 16 IBM p505 Power5 systems. Before accessing your new accounts, you may need to synchronize your passphrase. See http://kb.iu.edu/data/atav.html for information.

      Box (See Storage Section)

      IMAIL (Student @imail.edu E-Mail Account)

      Massive Data Storage System (MDSS) (Storage)

      The Massive Data Storage System (MDSS) provides archival data storage for large data volumes to IU faculty, staff and graduate students. The data are stored on tapes but large, intermidiate disk caches make them appear to be disk resident. Before accessing your new accounts, you may need to synchronize your passphrase. See http://kb.iu.edu/data/atav.html for information.

      Microsoft Exchange (Outlook @indiana.edu E-Mail Account)

      Microsoft Exchange Email

      Mypage/Mercury (Personal Web Pages)

      Mypage is a service meant for publishing personal, rather than departmental, web pages. It is a great place to share your research findings, your resume, or even your family photos. The service is available to all students, faculty, and staff. Authoring takes place on mercury.uits.indiana.edu. Your page will be served at http://mypage.iu.edu/~username. See http://kb.iu.edu/data/alcr.html for information.

      Quarry (Computing Cluster, MATLAB)

      Quarry, Indiana University's newest supercomputer, is a seven teraflop system built from Intel processors. It runs Red Hat Linux, uses TORQUE and Moab for job management and the SoftEnv environment management system to simplify application and environment configuration. Quarry consists of 112 IBM HS21 Blade servers, each containing two Intel Xeon 5335 quad-core processors, 8GB of memory, a 36GB locally attached SAS disk for local scratch space, and gigabit Ethernet for system interconnects. Before accessing your new accounts, you may need to synchronize your passphrase. See http://kb.iu.edu/data/atav.html for information.

      RDC (MySQL)

      The Research Database Complex (RDC) is dedicated to research-related databases and data-intensive applications that require a database. Oracle and MySQL databases are supported and the default database size is 15MB. The RDC also provides an environment for database-driven web applications with a research focus. (http://kb.iu.edu/data/amuw.html) **Note: UITS will retire Libra in spring 2009 but not the RDC. Accounts are available on Quarry, a general-purpose Unix computing environment. Questions? Email hps-admin@iu.edu . Before accessing your new accounts, you may need to synchronize your passphrase. See http://kb.iu.edu/data/atav.html for information.

      Research File System (RFS) (Storage)

      RFS will be available to faculty, staff, and graduate students by default, and to undergraduates with faculty sponsorship for research purposes. Users will be able to request additional space for research purposes. Such requests will be reviewed on a case by case basis and fulfilled as possible. Any researchers with more than 1GB of quota in CFS today will receive at least as much quota in RFS upon request. The RFS is based on OpenAFS, which is an open-source version of the Andrew File System (AFS). With OpenAFS, UITS is able to build a scalable and robust storage system. Before accessing your new accounts, you may need to synchronize your passphrase. See http://kb.iu.edu/data/atav.html for information.

      UMAIL (Student @umail.edu E-Mail Account)

      Mason

      Mason is a large memory cluster, configured to support data-intensive high-performance computing tasks such as genome assembly. Mason consists of 16 Hewlett Packard DL580 servers, each containing four Intel Xeon L7555 8-core processors, 512 GB of RAM, and a 10-gigabit ethernet adapter providing connectivity to IU's other research systems. Please see http://pti.iu.edu/hps/mason for more information.

    8. E-Mail

      What is Outlook Web App (OWA)?
      How do I check my storage space on the Exchange server?
      What is the default storage space for various UITS accounts, and how do I request an increase?
      What is a distribution list?

    9. Phone

      1. Faculty/Staff Directory

        Update My Listing (Please Complete)

        Note: To change phone numbers listed in this directory, log into Onestart. From the “Services” tab, select “Employee Center” on the left. Scroll down to "Personal Information" heading and edit your phone number information.

        IU Emergency 911 Acknowledgement Statement (Please Complete)

        UniCom
        Telecommunications Request Form

      2. Calling Long Distance

        At IU, what is an Authorization Code for long distance calls, and how do I get one?

    10. Fax

      About the IU Fax Service

    11. Storage

      Indiana University has made the Research File System (RFS), the Massive Data Storage System (MDSS), and Box.com, available to faculty and staff for the purpose of file storage for work and research purposes. The MDSS has been renamed the Scholarly Data Archive (SDA), but not all of the IU documentation has been updated to reflect this new name. The RFS will provide you with 100GB of storage, the MDSS will provide you with 5TB of storage, and Box will provide you with 50GB of storage.

      The RFS is best suited for daily working space usage that is used for storing relatively small files that are accessed or updated frequently, such as the Windows My Documents folder. The majority of your personal files on your computer will fall into this category. The RFS is not intended for backup storage; use the MDSS/SDA for this purpose. The MDSS/SDA is best suited for storing files which are rarely access or for storing large research related files. Examples of MDSS/SDA usage would be moving infrequently accessed files from the RFS to the MDSS/SDA when the RFS has become full, doing a full backing of your computer, or storing large data files used by MATLAB on Quarry.

      The IU Box service is similar to Dropbox. You can find more information at http://kb.iu.edu/data/bbox.html. The Box.com software is installed on each computer, but it must be configured.

      What is the default storage space for various UITS accounts, and how do I request an increase?

      1. Research File System (RFS)

        RFS will be available to faculty, staff, and graduate students by default, and to undergraduates with faculty sponsorship for research purposes. Users will be able to request additional space for research purposes. Such requests will be reviewed on a case by case basis and fulfilled as possible. Any researchers with more than 1GB of quota in CFS today will receive at least as much quota in RFS upon request. The RFS is based on OpenAFS, which is an open-source version of the Andrew File System (AFS). With OpenAFS, UITS is able to build a scalable and robust storage system. Before accessing your new accounts, you may need to synchronize your passphrase. See http://kb.iu.edu/data/atav.html for information.

        To create an RFS account, go to http://itaccounts.iu.edu, click “Manage my IU computing accounts”, login, click “create more accounts”, select “Research File System (RFS)”, click “Create Account”, complete the IU Research File System (RFS) Account Request Form, click “submit”. After you have completed the request, you will receive an e-mail within 2 business days confirming that your account has been created.

      2. Massive Data Storage System (MDSS)

        The Massive Data Storage System (MDSS) provides archival data storage for large data volumes to IU faculty, staff and graduate students. The data are stored on tapes but large, intermidiate disk caches make them appear to be disk resident. Before accessing your new accounts, you may need to synchronize your passphrase. See http://kb.iu.edu/data/atav.html for information.

        To create the optional MDSS account, go to http://itaccounts.iu.edu, click “Manage my IU computing accounts”, login, click “create more accounts”, select “Massive Data Storage System (MDSS)“, click “Create Account”, complete the IU Massive Data Storage Account Request Form with estimates or leave them as is, and click “submit”. You will find an example of the IU Massive Data Storage Account Request Form toward the end of this document. After you have completed the request, you will receive an e-mail within 2 business days confirming that your account has been created.

      3. Box.com

        Getting started with IU Box

    12. Software

      1. Essential Applications (Installed On Every Computer)
      2. IUanyWARE

        https://iuanyware.iu.edu/

        IUanyWARE applications are available upon login, and users will find all of their IUanyWARE applications in their respective folders on the Windows Start menu. The Enterprise Receiver will enhance the IUanyWARE experience of departmental users and reduce the need to deploy applications on their personal workstations.

        The following Windows Start menu folders contain IUanyWARE applications:

        Academic Resources
        Analysis & Modeling
        Databases
        Design & Production
        Development Tools
        Multimedia
        Office Tools
        Security
        Utilities

        When using IUanyWARE, please save your files to a network location. For example, the RFS drive may be X$ (\\Client) (R:). Ignore the letter before the $, the drive you should select follows (\\Client). In this case (R:) is the drive associated with the RFS network storage.

      3. IUware

        https://iuware.iu.edu/home/

        IUware is a software distribution service for Indiana University students, faculty, and staff. IUware offers a wide variety of software packages at no charge, including site-licensed products from Adobe, Microsoft, Symantec, Thomson Reuters, and others. Software packages include programs for reading email and web browsing, as well as antivirus and office applications. The university pays for the relevant licenses through agreements with vendors; this allows students, faculty, and staff to use the programs available through IUware free of charge. The IUware server is regularly updated, and so patches and upgrades for IU-supported software are consistently available.

      4. Secunia PSI

        At IU, what is Secunia Personal Software Inspector (PSI)?

        Computers in Wylie Hall will automatically have Secunia CSI, a software inventory program, installed which will report to the UISO office any software which is outdated or has security vulnerabilities. Depending on who the computer is registered to, that user may receive an email from it-incident@iu.edu, UIPO Incident Reporting, concerning vulnerable software detected by Secunia CSI. A copy of the e-mail will be sent to econhelp@indiana.edu so that I am aware of which computers need updates. These are information only messages and are meant to help users and the IT department be aware of outdated or unpatched software.

      5. Microsoft Express Web 4

        Microsoft Expression Web 4 (Free Version)

      6. MATLAB, Scientific Workplace

        What is Matlab, and where can I access it at IU?
        What is Scientific WorkPlace and where can I get it?

        Purchases: Research Analytics

  2. Power

    1. To reduce the total power consumption of computers, the following power management policies have been implemented:

      Business Hours (7:00 AM-5:00 PM M-F) - Always On
      After Hours (5:00 PM – 7:00 AM M-F, All Day Saturday & Sunday) - Power Saver
      After Hours (5:00 PM – 7:00 AM M-F, All Day Saturday & Sunday) - Balanced (If Someone Is Logged In)
      Windows Remote Desktop Computers - Always On

      Note: If you wish to connect to your office computer remotely 24/7 using Remote Desktop, please contact the Information Technology Help Desk so that your computer can be added to the Always On group.

  3. VPN

    UITS has implemented firewall policies blocking inbound TCP port 3389 used by Windows Remote Desktop Services. Primarily this will mean that anyone who uses Remote Desktop to connect to their on-campus computer from off-campus will need to first connect to the IU network using VPN. To connect to the IU network from off-campus, go to the Indiana University SSL VPN Service website at https://vpn.iu.edu/. More information can be found at http://kb.iu.edu/data/aygt.html. Users who access their office computer or research computers from off-campus should now use the VPN service.

    If you are using Windows XP to connect to another Windows Vista or Windows 7 computer using Remote Desktop Connection, and are unable to connect, please see this Microsoft article, http://support.microsoft.com/kb/969084. The Windows computers in Wylie Hall have been configured to use Network Level Authentication (NLA) and may require a Remote Desktop Connection 7.0 client update for Windows XP.

  4. Windows Updates

    In order to increase the number of fully patched Windows computers in Wylie Hall, and to help mitigate the effects of a potential virus outbreak exploiting the above mentioned RDP vulnerability, computers will automatically install Windows updates and patches after they have been powered on. This may cause computers to appear to be slower within the first 30 minutes of turning the computer on. Microsoft releases patches the second Tuesday of every month, so it is anticipated that this will only be noticeable for the next few days while all of the computers are patched, and then only within the first few days after the second Tuesday of every month. The computers should not automatically restart unless they are already configured to do so at 3:00 a.m.

  5. Frequently Asked Questions

    How do I check my storage space on the Exchange server?
    At IU, what is Mypage, and how can I publish a web page there?
    Sleep and hibernation: frequently asked questions
    Change your Windows password

    Using Windows 8, press CTRL+ALT+DEL, select "Change a password", enter .\_username in the first box, the current password in the second box, and the new password repeated in the third and fourth box.

  6. Department Print Release Station

    Important: The use of WY399-R1 will be costlier to the department than WY125-R1, therefore please use the printer in the STC lab, room 125, first, if available.

    The Wylie Hall 3rd floor Print Release Station is available for use by any AI or RA with an office in Wylie Hall and they are granted access to the WY399-R1 printer. Please follow the directions at http://kb.iu.edu/data/atsj.html, install the IU Print Finder, select Bloomington for the Campus, Economics for the Building, and wy399prt for the Available Printer. Also install the stcprt print queue from the All IUB Black and White STC and RTC Printers so that you can print to the STC printer in room 125.

    Please be aware that while UITS has provided the Print Release Station software, the Department of Economics has provided all of the hardware and is financially responsible for all consumables such as paper and toner and is not reimbursed by IU. Furthermore, printing to this printer comes out of your IU print allotment. As an AI, you receive a bonus of 500 pages per semester and therefore you should limit the number of pages printed to this printer to a maximum of 500 pages per semester.

    Please be aware of the following:

    1. As a graduate student, you receive an allotment of 1,000 pages per semester. You should not use this 1,000 graduate student allotment at the WY399-R1 print station unless absolutely necessary. You can check your current allotment and use at http://stcweb.stc.indiana.edu/print/.

    2. The WY399-R1 printer does not support double sided, duplex, printing, while the printer in room 125 does. Duplex printing at the WY399-R1 print station may be available in the future. See http://uits.iupui.edu/page/aprm for more information about duplex printing.

    3. You should continue to utilize the Economics Receptionist, Elizabeth Hernandez, room 105, econdesk@indiana.edu, for any printing requests that you have had in the past, such as exams.

    4. Be aware that all printing is tracked, so I can request a report of WHO printed WHAT, WHERE and WHEN in the event there is a gross abuse of the print station.

    5. The print station is for use only by AI and RA staff with offices in Wylie Hall.

    6. Please contact me, Charlie Beima, room 235, econhelp@indiana.edu, if there are any issues with the station or printer, such as being out of paper, etc. I am the main contact, but if I am not here and the printer only needs paper, please contact Elizabeth Hernandez, room 105, econdesk@indiana.edu. Please do not contact UITS, as they do not support this station.

    I don’t want anybody to have to go to another building to print in the event that the printer in 125 is unavailable, but I would like everyone to respect that the Department of Economics pays for, and does not get reimbursed for, printing at WY399-R1, and therefore this printer should be thought of as available for use when the printer in 125 is not available.